Educating your public facing staff requires that you build a foundation for their understanding of the tools and resources your institution provides; as well as the support to examine the explicit and implicit biases that exist in ourselves and our institutional systems. This webinar will provide managers and supervisors with ideas for empowering front line staff, ensuring a communication flow, and centering the human relations in day to day business operations.

Presenters:
Charles G. Baldwin, Program Officer Access and Inclusion, Mass Cultural Council
Cheyenne Cohn-Postell, Program Officer Equity and Inclusion, Mass Cultural Council
Dani Rose, Director of Development, ADA Coordinator, Art-Reach

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